Refund Policy Capella Pro
Last Updated: January 2025
At Capella Pro, we want you to feel fully confident when investing in your productivity system. Our goal is to deliver a calm, powerful and professional experience and we stand behind the quality of our product.
Because Capella Pro is a digital software product, refunds are handled under the following policy.
1. Free Trial & Transparency
Where available, we encourage users to experience the product during the free or trial period before subscribing. This helps ensure Capella Pro is the right fit for your workflow.
2. Refund Eligibility
You may be eligible for a refund if:
- You were charged by mistake or due to a technical billing error, or
- You were incorrectly charged more than once, or
- You did not receive access to the product after payment
In genuine edge-cases, our team may also approve refunds at our discretion.
We do not generally offer refunds for:
- Change of mind
- Continued subscription charges where cancellation was not completed
- Failure to use the product
- Feature expectations not aligned with the current product version
3. Subscription Cancellations
You may cancel your subscription at any time.
Cancellation stops the next billing period — but does not automatically trigger a refund for prior payments.
4. How to Request a Refund
You can contact us at:
📩 capellapro.co@gmail.com
Please include:
- Your name
- The email used for your account
- Transaction details
- The reason for your request
Our team will review your case and respond as soon as possible.
5. Chargebacks
If a chargeback is initiated without contacting us first, access to Capella Pro may be suspended during investigation.
We always recommend speaking to us first — we are here to help.
6. Policy Updates
This refund policy may be updated as Capella Pro evolves. The latest version will always be available on this page.
If you have any questions — we're always here to help you build a calmer, more powerful workflow.